[HC auto parts network] three big problems of product quality, customer service, service contract is the main reason of complaints. Complaints about the consumption of cars and parts have recently increased. In the first half of this year, the province's consumer protection system received a total of automotive and consumer complaints 435, an increase of 60 over the same period last year, an increase of 16.27%.

Yesterday, the provincial consumer protection committee released the first half of 2016 consumer complaints, including automotive and spare parts in the first category of complaints, followed by communications products, food, clothing and shoes. On the other hand, small household electrical appliances complaints increased significantly.

In addition, as of the first half of this year, the province's Consumer Protection Committee at all levels received a total of 5765 consumer complaints received 5762, involving 17 million 879 thousand and 200 yuan, 9 million 726 thousand yuan for consumers to restore economic losses. Among them because the operators have fraud to get more compensation for the 196 complaints, the amount of compensation of 233 thousand and 300 yuan.

Automobile and parts complaints increased by 60 over the same period

The Consumer Protection Commission accepted by consumers in Lishui District of Liandu car loan deposit refund case, the complainant has to pay off the loan and submit the relevant materials to the refund company involved, and the company has been delayed for various reasons there are some of the complaints were a refund, the refund time delay even reached more than half a year, amounting to hundreds of thousands of dollars. Lishui District of Liandu in the Consumer Protection Commission after receiving a complaint, after repeated consultations, the company has returned 15 margin, amounting to more than ten million yuan.

The Consumer Protection Committee of the relevant responsible person said, when the car loan mortgage zero rate offers a lot, but the car loan "zero tariff" is not equal to zero fee, consumers tend to attach importance to the former concessions, and the operator is in the car when the cost of desalination, resulting in Car Buying disputes. In addition, the margin in the contract has the relevant agreement, the car buyers should pay attention to the relevant provisions of the contract, to avoid the deposit into a default payment".

Automotive and parts complaints are mainly concentrated in:

First, the quality of many problems. Such as engine, transmission, chassis, instrument panel and other major components in the use of a long time on the oil spills, leakage, idle speed is not stable, the dial is not allowed to wait;

Two is the maintenance of poor quality, after-sales service can not be guaranteed. Some repair factory personnel qualification is not enough, many vehicle repair failure can not be ruled out fundamentally. Some of the 4S shops in the repair process, the use of spare parts are tricky, what is the original factory, factory or vice factory products, to ensure the quality of large differences;

Three car contract disputes, the contract itself is not standardized. In terms of the contract for consumers and sellers in the rights and obligations of the contract is not clear, unequal, after the breach of liability is not clear, there is a dispute, consumers can not be effective rights according to the contract;

Four is the new car smell strange. Part of the new car suspected excessive formaldehyde decoration materials, suggested that the vehicle manufacturers to call reference standards for the production of vehicles.